New or Refurbished Vending Machine: How to Choose

What refurbished means on a vending machine listing

When you see the word refurbished on a vending machine listing, it means the machine has been previously used and then reconditioned for resale. The ENERGY STAR program defines a rebuilt refrigerated beverage vending machine as one that has been in use and subjected to retrofitting, remanufacturing, refurbishing, repairing, or reconditioning. That definition comes from the ENERGY STAR key product criteria page.

A refurbished machine may have had new parts installed, such as a compressor, fan motor, or lighting system, or it may have been cleaned and painted. The quality of the refurbishment depends on the seller. Some sellers replace worn components and check the machine thoroughly, while others do only cosmetic work. The listing may state what was replaced, but often it does not. If the listing does not say, ask the seller directly.

The word refurbished is different from used. A used machine is sold as-is, with no promise that it works. A refurbished machine should come with some assurance that it has been brought back to working condition. However, there is no standard definition across the industry, so you need to read the listing carefully and ask questions. For more on how long machines can last, see this machine lifespan overview.

• Check if the listing says what parts were replaced.
• Ask if the refrigeration system was serviced or replaced.
• Ask if the machine was cleaned and sanitized.
• Ask if the seller offers a warranty on the refurbished machine.

Condition and history: what to look for

The condition of a refurbished machine depends on its previous life. A machine that spent years in a busy office may have more wear than one from a low-traffic location. The listing may not tell you the machine's history, so you should ask the seller about it. Questions like where the machine came from, how long it was in service, and why it was removed can give you a sense of its condition.

For a new machine, the condition is predictable. It has never been used, so there is no wear from previous operation. New machines also come with the latest components and technology, which can affect energy efficiency and reliability. The ENERGY STAR program notes that certified machines incorporate more efficient compressors, fan motors, and lighting systems. A new machine that meets ENERGY STAR criteria may use less energy than an older refurbished model.

However, a refurbished machine can also meet ENERGY STAR criteria if it is rebuilt to the required efficiency levels. The ENERGY STAR key product criteria page states that both new and rebuilt machines can qualify for ENERGY STAR certification. So a refurbished machine that has been upgraded with efficient components can be a good choice for energy-conscious buyers. For guidance on refrigerated options, see the refrigerated vending machine guide.

• Ask for the machine's service history.
• Ask what was replaced and why.
• Ask if the machine was checked after refurbishment.
• Ask if the machine meets current energy standards.

Warranty and support: what to expect

Warranty is one of the biggest differences between new and refurbished machines. A new machine typically comes with a manufacturer's warranty that covers parts and labor for a set period. A refurbished machine may come with a shorter warranty or none at all, depending on the seller. The listing should state the warranty terms. If it does not, ask the seller before you buy.

The ENERGY STAR page on vending machines mentions that most sites have a contract with a vending operator who owns the machines. If you are buying your own machine, you are responsible for maintenance. A warranty can protect you from unexpected repair costs, so it is worth paying attention to.

For a refurbished machine, ask what the warranty covers. Does it cover the refrigeration system, the payment system, and the dispensing mechanism? Does it cover labor, or only parts? How long does the warranty last? A seller who offers a solid warranty on a refurbished machine is more likely to have done a good job reconditioning it.

• Read the warranty text on the listing.
• Ask if the warranty covers parts and labor.
• Ask how long the warranty lasts.
• Ask if the seller provides support after the sale.

Long-term reliability: what to consider

Long-term reliability is about how long the machine will keep working without breakdowns. A new machine has the advantage of all-new components, which are less likely to fail early. A refurbished machine may have older components that have already been in service, so there is a higher risk of future failures. However, if the seller replaced the most wear-prone parts, such as the compressor or the payment system, the machine could be reliable for years.

The ENERGY STAR program notes that certified machines come with a low power mode option, which reduces energy use during inactivity. This feature is more common on newer machines, but a refurbished machine can also have it if the seller installed the right components. Low power mode can reduce wear on the machine, which may improve reliability.

When comparing new and refurbished machines, think about how long you plan to use the machine. If you want a machine that will last a decade, a new machine may be the safer choice. If you are trying a vending machine for the first time or for a low-traffic location, a refurbished machine might be enough.

• Consider the age of the machine and its components.
• Ask what parts were replaced in the refurbishment.
• Ask if the machine has a low power mode.
• Think about how long you plan to use the machine.

Energy efficiency: new versus refurbished

Energy efficiency is a key factor for refrigerated vending machines, since they run continuously. The ENERGY STAR page states that certified refrigerated beverage vending machines are on average 9% more efficient and save about 1,000 kWh annually compared to standard models. This applies to both new and rebuilt machines that meet the ENERGY STAR criteria.

A new machine that is ENERGY STAR certified will have efficient compressors, fan motors, and lighting. A refurbished machine can also be ENERGY STAR certified if it is rebuilt to the required efficiency levels. The ENERGY STAR key product criteria page defines a rebuilt machine as one that has been retrofitted or reconditioned, and it can qualify for ENERGY STAR if it meets the energy consumption limits. For more on energy ratings, see the energy efficiency ratings guide.

When comparing machines, look for the ENERGY STAR label. The ENERGY STAR page advises shoppers to look for the label when buying a vending machine. If a refurbished machine does not have the label, ask the seller about its energy consumption. You can also read the machine's energy label if it has one.

• Look for the ENERGY STAR label on new and refurbished machines.
• Ask the seller about the machine's energy consumption.
• Consider the age of the machine, as older models may be less efficient.
• Check if the machine has a low power mode.

Making the choice: new or refurbished

The choice between new and refurbished comes down to your priorities. If you value the latest features, a full warranty, and predictable reliability, a new machine is the way to go. If you are on a tighter budget and are willing to research the seller, a refurbished machine can save you money upfront.

For a refurbished machine, the key is to verify the seller's work. Ask for details about the refurbishment process, the parts replaced, and the warranty. A reputable seller will be transparent about the machine's condition. If the seller cannot answer your questions, that is a red flag.

For a new machine, you can focus on the features that matter for your location, such as payment systems, cooling, and size. New machines come with the latest technology, which can make them easier to manage and more attractive to customers.

What to pick for your situation

Questions

What is the difference between new and refurbished vending machines?

A new vending machine has never been used and comes with the latest components and a full manufacturer's warranty. A refurbished machine has been previously used and then reconditioned for resale, which may include replacing parts and cleaning. The quality of refurbishment varies by seller.

Are refurbished vending machines reliable?

Refurbished machines can be reliable if the seller replaces wear-prone parts and checks the machine. Ask about the machine's history, what was replaced, and whether the seller offers a warranty. A machine that has been properly reconditioned can last for years.

Do refurbished vending machines meet ENERGY STAR standards?

Yes, the ENERGY STAR program includes rebuilt machines in its certification. A refurbished machine that has been upgraded with efficient components can qualify for ENERGY STAR if it meets the energy consumption limits. Look for the ENERGY STAR label on the machine.

What should I ask the seller before buying a refurbished vending machine?

Ask about the machine's previous use, what parts were replaced, whether it was checked after refurbishment, and what the warranty covers. Also ask about the machine's energy consumption and whether it meets current standards.

Is a new vending machine always better than a refurbished one?

Not always. A new machine offers the latest features and a full warranty, but it costs more. A refurbished machine can be a good value if you are willing to research the seller and accept some risk. Consider your budget, location, and how long you plan to use the machine.